FAQ

General Questions

What if I lose the e-voucher?
Usually it is sent via email. In case you lose the email we will resend it.
Can E-hotel vouchers be redeemed for cash?
No, it cannot be redeemed for cash.
How can I redeem my e-voucher?
You can redeem your E- voucher by presenting an email print-out or a snapshot of the voucher, supported by an official form of identification.
How will you deliver the e-voucher once I purchased?
It will be sent via email.
Do the e-vouchers have a validity period?
Yes, the validity period is printed on the e-voucher.
How can I purchase e-vouchers?
e-vouchers can be purchased online from this website using either Master or Visa card.
What should I do after purchasing an e-voucher?
After purchasing E-hotel voucher, please call our hotlineĀ  on +94 11 4 508 508 or email reservations@sigiriyajungles.com to place the reservation.
What is Cancellation policy?
Cancellation is possible 5 day prior to arrival date.
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